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Everything You Need to Know Regarding Your Move.
Will I have a tour guide during my trip?
Yes, most of our packages include professional local tour guides to enhance your experience.
What happens if my flight is delayed?
If your flight is delayed, inform us immediately. We will adjust your itinerary accordingly.
Can I request special meals during the trip?
Absolutely! Let us know your dietary preferences, and we’ll arrange suitable meals for you.
What should I do if I lose my belongings?
Contact our team or local authorities immediately. We will assist in locating your lost items.
Is there 24/7 customer support while traveling?
Yes, we provide 24/7 assistance to ensure you have a seamless and stress-free journey.
What payment methods do you accept?
We accept bank transfers, major debit/credit cards, and secure online payments.
Do I need to pay a deposit?
Yes, a small deposit is required to secure your booking. The remaining balance is paid on the moving day.
What is your cancellation policy?
If you cancel within a reasonable notice period, your deposit may be refundable. Contact us directly for specific terms based on your booking.
Do you offer packing services?
Yes, we provide full packing, partial packing, and fragile-item packing based on your needs.
Can you supply packing materials?
Absolutely. We provide boxes, bubble wrap, packing paper, blankets, and protective covers.
Will you dismantle and reassemble furniture?
Yes, our movers can dismantle beds, wardrobes, desks, and reassemble them at your new location.
How long will my move take?
Timing depends on property size, access, and distance. During your quote, we provide an estimated timeline.
Are my belongings insured during the move?
Yes, all moves are covered with Goods in Transit and Public Liability Insurance for complete peace of mind.
Can I travel with the moving team in the van?
For safety reasons, customers cannot travel inside the van. You’ll need separate transport.
Do you offer storage services?
Yes, we provide secure short-term and long-term storage for furniture, equipment, and personal items.
Is the storage facility monitored?
Our storage sites have CCTV surveillance, climate protection, and restricted access.
What if I need additional storage time?
You can extend your storage period anytime — simply contact our team.
Can you handle IT equipment and electronics?
Yes, our team is trained to safely pack and transport computers, monitors, servers, and delicate electronics.
Do you work outside normal business hours?
Yes. We offer evening, weekend, and overnight office moves to minimise downtime.
Can you move large corporate offices or warehouses?
Absolutely. We handle all types of commercial relocations, from small offices to multi-floor corporate buildings.
Do you help with unloading and placing items?
Yes, we offload everything and place items exactly where you want them in your new property.
Do you offer unpacking services?
Yes, we can unpack boxes and set up rooms so you can settle in quickly.
What if an item doesn’t fit through the door?
Our team can try alternative entry routes or dismantle the item safely when possible.
What should I do if something is damaged?
Contact us within 24 hours with photos, and our team will handle it under your insurance coverage.
Do you remove packing waste after the move?
Yes. We offer optional packing material removal and cleaning services.
Can I get help rearranging furniture after the move?
Yes, just ask our movers — we’ll adjust placements until you’re satisfied.